We are committed to providing reliable support and protection for your purchase. This warranty policy applies to all hardware products purchased via Zima Store Online, including ZimaBoard, ZimaBoard 2, ZimaBlade, ZimaCube, and related accessories.
1. Warranty Coverage Period
| Product Type | Global Warranty | EU Countries Warranty |
| ZimaBoard / ZimaBoard 2 / ZimaBlade / ZimaCube | 1 Year | Up to 2 Years (per local law) |
| All original accessories | 1 Year | 1 Year |
2. What's Covered
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Non-human functional defects (e.g. won't boot, faulty ports, board failure, etc.)
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Failures caused by manufacturing or material defects
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We provide free repair, replacement, or technical support within the warranty period
3. What's Not Covered
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Products beyond the warranty period
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Damage caused by misuse, water, dropping, overvoltage, or unauthorized disassembly/modding
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Issues caused by third-party power or accessories
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Normal wear and tear (e.g. cosmetic scratches, loose ports)
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Products not purchased from official Zima Store Online channels
4. Warranty Claim Process
- Contact us via
shop@icewhale.org with the following:
- Order number
- Description of the issue
- Photos or videos showing the problem - We'll reply within 1–2 business days with a diagnosis and resolution (e.g. replacement, repair instructions, partial refund, and other solutions)
- If return for repair is needed, please pack the item securely. You will cover return shipping cost; we'll reimburse it if it's a confirmed product defect.
5. Additional Notes
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All replacement items inherit the remaining warranty of the original item
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Zima Store Online reserves the right of final interpretation for all warranty claims
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If an item is deemed unrepairable, a same-model or equivalent-value replacement will be offered
Tip: Keeping proof of purchase (order number / invoice) helps speed up the process. Feel free to contact our support team anytime.
